At Chordix Sport, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please review our return and refund guidelines below.

Eligibility for Returns

  • Items may be returned within 30 days of delivery.
  • Products must be unused, in their original packaging, and in the same condition that you received them.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned:

  • Opened or used personal gear (such as water bottles, mouthguards, or apparel that has been worn).
  • Clearance or final-sale items.
  • Gift cards.

Return Process

  1. Contact our customer care team at purchase@chordixsport.com or call +1 (813) 588-6816 to initiate your return.
  2. Our team will provide you with a Return Authorization (RA) number and instructions.
  3. Pack your item securely and include your RA number inside the package.
  4. Ship your return to: Chordix Sport – Returns Department
    5658 W Fillmore St. #17
    Chicago, IL 60644

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

  • Once we receive and inspect your return, we will notify you via email regarding the status of your refund.
  • Approved refunds will be processed to your original payment method within 5–7 business days.
  • Shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you need a different size or product, please contact us. We will gladly assist you with an exchange if the item is in stock.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery. We will arrange a replacement or issue a full refund, including shipping costs.

Need Help?

If you have any questions about our return or refund policy, please reach out to our customer care team: